With diagnostic bundles, users may zip up all the log and configuration files into one convenient location. The diagnostic bundles contain data that can be utilized for debugging.
The process of creating and accessing Diagnostic Bundles
- At the top of the Enterprise portal window, click the “Open New Orchestrator UI” button.
- In the pop-up window, select Launch New Orchestrator UI.
- The monitoring and configuration options are shown when the user interface opens in a new tab.
- On the Diagnostics tab of the new user interface.
- To request the following bundles, click Diagnostic Bundles:
- Ask for a PCAP Bundle: A Packet Capture bundle is a group of network packet data. PCAP packages can be asked for by Operators, Standard Admins, and Customer Support.
- Ask for Diagnostic Bundle: The Diagnostic bundle is a group of every configuration and logs from a certain Edge. Diagnostic packages can only be asked for by Operators.
The option to Request Diagnostic Bundle is restricted to users who are Operators. You can request a PCAP Bundle if you are an Enterprise or Partner user.
The Diagnostic Bundles window shows the created bundles.
Obtain a Diagnostic Bundle Request
A diagnostic bundle is a group of configuration files, logs, and events from a certain Edge that are linked.
To use the new UI to make a Diagnostic bundle:
- Pick up the Enterprise portal and go to the Diagnostics tab.
- Go to Diagnostic Bundles and click on Request Diagnostic Bundle.
- Set up the following in the Request Diagnostic Bundle window:
|
Option |
Description |
|
Target |
From the drop-down menu, choose the Edge you want to work on. The chosen Edge is where data gets collected. |
|
Reason for Generation |
You have the option to specify why you generated the bundle. |
|
Core Limit |
Choose a Core Limit value from the drop-down menu. This will decrease the size of the uploaded bundle if there are problems with the Internet connection. |
The Diagnostic Bundles window shows the status and specifics of the bundle that is currently being generated.
Download the Diagnostic bundle here.
You can download the diagnostic bundles that were created by:
- Either select the bundle you want to download and then click the Download Bundle button, or click the Complete link in the Diagnostic Bundles window. The package is obtained by downloading it as a ZIP file.
- For the purpose of troubleshooting, you can email the bundle that you downloaded to a representative of VMware by Broadcom Support so that they can debug the data.
Delete the diagnostic bundle
When the date shown in the Cleanup Date column comes up, the finished bundles are automatically removed.
- You can click on the cleanup date link or the file and then click More > Update Cleanup Date to change the date.
- Pick the day you want to delete the chosen bundle in the Update Cleanup Date window.
- If you want to save the bundle, you should choose the option to keep it forever. This will prevent the bundle from being erased automatically.
- Please choose the bundle you wish to delete manually, and then click the Delete button.
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